Shipping Policy
LAST UPDATE: October 28, 2025
At INNOVAEN we work with carefully selected suppliers to offer you unique, innovative and top quality products.
SHIPPING AND DELIVERY TIMES
Shipping to Spain
Estimated delivery time: 6 to 8 business days.
Free shipping on all orders.
Delivery times may vary slightly during periods of high demand, special promotions, or national and international holidays.
ORDER PROCESSING
All orders are processed within a maximum of 48 business hours after payment confirmation . In most cases, processing takes place the same day or the next day.
Once shipped, you will receive a confirmation email with the tracking number to check the status of your order at any time.
DELAYS OR INCIDENTS
In exceptional cases (holidays, customs control, weather conditions or logistical incidents) , delivery times may be slightly extended.
We are committed to keeping you informed and doing everything possible to ensure your order arrives as soon as possible.
LIABILITY AND FEES
INNOVAEN is not responsible for any additional charges arising from customs duties, import taxes, administrative expenses or any other costs related to customs clearance procedures that may apply in the destination country.
These costs, if any, will be the responsibility of the customer and must be paid directly to the relevant authorities or courier companies.
CONTACT FOR SHIPPING INQUIRIES
Shipping-related inquiries should be sent to: info@innovaen.com
At INNOVAEN we offer personalized attention to our clients.
We are committed to responding to all inquiries within a maximum of 48 business hours.