Privacy Policy

INNOVAEN (Spain / European Union)

Last updated: October 28, 2025

This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from INNOVAEN (https://innovaen.com) , hereinafter the “Site” .

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

As you browse the Site, we collect information about the pages or products you view, the search terms that brought you to us, and how you interact with the Site. We refer to this information as “Device Information.”

We collect this information using the following technologies:

  • Cookies: data files placed on your device or computer that usually include an anonymous unique identifier.
  • Log files: track actions that occur on the Site and collect data such as IP address, browser type, Internet service provider, referring/exit pages, and date and time stamps.
  • Web beacons, tags and pixels: electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect information such as your name, billing address, shipping address, payment information (including credit card numbers or payment methods you use, such as Shopify Payments, PayPal, Klarna, Stripe, Apple Pay, or Google Pay), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Policy, we mean both Device Information and Order Information.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use the order information to:

  • Process orders placed through the Site (including payment, shipping and delivery) .
  • To communicate with you regarding your order or account.
  • Analyze potential fraud or security risks.
  • To provide you with information or promotions related to our products or services, provided you have given your prior consent.

We use Device Information to improve and optimize our Site, for example, by generating statistics about user behavior or evaluating the success of our advertising campaigns.

3. SHARING YOUR PERSONAL INFORMATION

We share your information with third parties who help us operate the Site and fulfill the services offered:

We may also share your information if required by law, to respond to legal requests, or to protect our rights.

4. ADVERTISING AND MARKETING COMMUNICATIONS

If you have subscribed to our newsletter or agreed to receive communications, we may send you commercial information and promotions related to INNOVAEN.

You can unsubscribe at any time by clicking on the “Unsubscribe” link included in the emails, or by writing to us directly at info@innovaen.com .

5. YOUR RIGHTS (GDPR)

If you reside in the European Union, you have the right to:

  • Access the personal information we hold about you.
  • Request the correction, updating, or deletion of your data.
  • To object to the processing of your data or to request its portability.

To exercise these rights, you can write to us at info@innovaen.com .

6. INTERNATIONAL TRANSFERS

Your information may be transferred and stored outside the European Economic Area , including Canada and the United States, always ensuring an adequate level of protection in accordance with the GDPR .

7. DATA RETENTION

We will retain Order Information for as long as necessary to comply with our legal and accounting obligations or until you request its deletion.

8. MINORS

This Site is not intended for individuals under the age of 14. If you believe a minor has provided personal information, please contact us and we will remove it immediately.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or service improvements.

10. CONTACT

For more information or to exercise your data protection rights, you can write to us at: info@innovaen.com

At INNOVAEN we offer personalized attention to our clients.
We are committed to responding to all inquiries within a maximum of 48 business hours .

Calle del Porro, 20A – Bajo B, 07008 Palma de Mallorca, Spain.